FAQ

Frequently Asked

Welcome to Lost Daughter Clothing Company! Here you'll find answers to some of the most common questions about our services and policies. If you have additional questions, please feel free to reach out using the Chat box or the Contact Us page.

What is the turnaround time for orders?

Our standard turnaround time for custom clothing orders is 2 weeks from the date of order confirmation. This timeframe allows us to ensure the highest quality and attention to detail in each piece we create. Please note that complex designs or bulk orders may require additional time. We will keep you updated throughout the process. If you need an order rushed, send us an email and we will let you know if we can accomidate your order.

What materials do you use?

We pride ourselves on using only the highest quality materials for our custom clothing. Our fabrics include:

Cotton
50/50 Cotton Blend

Clothing is printed with direct to film transfers, lasting up to 200 washes.

Do you offer bulk orders?

Yes, we do offer bulk orders! Whether you're outfitting a team, planning a corporate event, or need a large quantity of custom clothing, we can accommodate your needs. Bulk orders are eligible for discounts, and our design team is happy to work with you to create stunning pieces that meet your specifications. Please contact us directly for bulk order inquiries and pricing.

Can I order a single unit?

Absolutely! We specialize in creating unique, custom clothing pieces tailored just for you. Whether you need a single bespoke item for a special occasion or just want to add a personalized touch to your wardrobe, we've got you covered. Simply provide us with your design ideas, and we'll bring them to life.

How do custom orders work?

Our custom order process is designed to be as seamless as possible:

Consultation: Share your vision with us, including design ideas, preferred materials, and any special requests.
Design Approval: I will create a mock-up of your garment for your approval.
Production: Once approved, we begin crafting your custom piece.
Delivery: Both delivery throughout Canada and pick-up options are available at checkout.

Returns

We want you to be completely satisfied with your purchase. If you're not happy for any reason, we offer a straightforward return policy to ensure your peace of mind:

Eligibility: Items are eligible for return within 30 days of delivery. They must be unused, unwashed, and in the original condition with all tags attached. Custom-made items are not eligible for return unless they are defective or there was an error on our part.
Initiating a Return: To start a return, please contact us via the Contact Us page with your order number and reason for return. Our customer service team will guide you through the process.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved returns will be refunded to your original payment method within 5-7 business days.
Exchanges: If you need to exchange an item for a different size or design, please follow the return process and place a new order for the desired item.